Shipping Policy

Last Updated: July 2026

At Mama Seafood, we take pride in delivering the freshest, highest-quality wild-caught seafood straight from the ocean to your doorstep. Because our products are live and highly perishable, we enforce strict shipping and packaging protocols to ensure your order arrives in pristine condition.

SECTION 1 - SPECIALIZED FRESHNESS PACKAGING

To guarantee that your seafood stays ice-cold and fresh during transit:

All orders are packed in heavy-duty thermal insulated boxes.
We include commercial-grade gel ice packs or temperature-controlled packaging materials designed to preserve cold temperatures for up to 24-48 hours.
Live items (such as lobsters or crabs) are packed in specialized moisture-retaining conditions to keep them active and healthy.

SECTION 2 - ORDER PROCESSING & CUT-OFF TIMES

UPS picks up packages at 5:00 PM, so same-day delivery is unavailable, even within the same state.
Orders are processed and shipped Monday through Thursday.
Orders placed before 2:00 PM Florida time will be shipped the same day.
Customers may select next-day delivery or choose their preferred delivery date.
Friday shipments scheduled for Saturday delivery will incur an additional $15 UPS weekend delivery fee.
The store is not responsible for any shipping delays caused by UPS or circumstances beyond its control.

SECTION 3 - RECEIVING YOUR SHIPMENT

Seafood is highly perishable. It is the customer's responsibility to ensure someone is available to receive the package on the delivery date.

If no one is available to receive the package, the courier will leave it at your doorstep. Mama Seafood is not responsible for spoiled or stolen items if the package is left unattended for an extended period.

Please unpack and refrigerate or cook your seafood immediately upon arrival.

SECTION 4 - SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address, chosen shipping method, and total order weight.

SECTION 5 - DAMAGED OR SPOILED SHIPMENTS

We stand behind our 100% Freshness Guarantee. If your package arrives damaged, delayed, or if the seafood is not fresh upon arrival:

Please take photos or videos of the issue immediately within 2 hours of delivery.
Contact our support team with your order number at contact@mamaseafoodflorida.com or call (954) 288-3386.
We will review your request promptly and offer a replacement or refund in accordance with our Refund Policy.

SECTION 6 - CONTACT INFORMATION

If you have any questions regarding our Shipping Policy, please contact us:

Email: contact@mamaseafoodflorida.com
Phone: (206) 288-3386
Address: 7118 Stirling Rd, Hollywood, FL 33024