Simply browse our online store, select your desired fresh or live seafood, choose the quantity, and click "Add to Cart". Follow the checkout steps to enter your shipping details and payment information.

All orders are packed in heavy-duty thermal insulated boxes with commercial-grade gel ice packs. Live items (like lobsters or crabs) are packed in specialized moisture-retaining conditions to ensure they stay healthy and active during transit.

Yes, since seafood is highly perishable, we strongly recommend having someone available to receive and immediately refrigerate or cook the package upon delivery.

Yes, you can select your preferred delivery date at checkout or contact our customer support team right after placing your order to arrange a specific day.

Orders outside our local same-day delivery zone are shipped via priority express service Monday through Thursday to prevent packages from being delayed in courier warehouses over the weekend.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.

We specialize in premium wild-caught seafood, but we also offer select sustainably farmed options. Detailed sourcing information is listed on each product page.

Keep them in your refrigerator wrapped in a damp towel or damp newspaper. Do NOT submerge them in tap water or store them in airtight plastic bags.

Our support team operates Monday through Sunday from 9:00 AM to 9:00 PM (EST). We typically respond to emails and messages within 1 to 2 hours.

You can reach us via email at contact@mamaseafoodflorida.com or call/text us directly at (206) 288-3386 during our store operating hours.

Fresh seafood should smell clean and ocean-like (never unpleasantly fishy). Fish eyes should be clear and firm, while live shellfish like crabs and lobsters should be responsive when touched.

We guarantee 100% that all live spiny lobsters are healthy and alive before shipment. However, we do not guarantee live arrival, as weather conditions, shipping delays, and carrier handling are beyond our control. Customers must receive the package promptly and record one continuous, unedited unboxing video within 4 hours of delivery. Claims submitted without an unedited unboxing video will not be accepted. Refunds or replacements will only be considered for verified order errors or product quality issues.