Last Updated: July 2026

At Mama Seafood, customer satisfaction and quality assurance are our top priorities. Because our products are highly perishable fresh and live seafood, we have established a clear and fair Return & Refund Policy to ensure your peace of mind when shopping with us.

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SECTION 1 - 100% FRESHNESS GUARANTEE

We stand firmly behind the quality of our seafood. If your order arrives damaged, spoiled, or does not meet our strict freshness standards, we offer a 1-to-1 replacement or a full/partial refund in accordance with the terms below.

SECTION 2 - REPORTING TIME FRAME & REQUIREMENTS

Due to the perishable nature of live and fresh seafood, all issues must be reported promptly upon delivery:

• Time Window: You must inspect your shipment and report any quality or order discrepancies within 2 hours of delivery.
• Required Proof: Please take clear photos or videos showing the issue (e.g., product condition, original packaging, delivery label).
• How to Report: Contact our team via email at contact@mamaseafoodflorida.com or call/text us at (954) 288-3386 with your order number and photo/video evidence.

SECTION 3 - NON-RETURNABLE ITEMS & ELIGIBILITY

Physical Returns: Due to health and food safety regulations, we cannot accept physical returns of perishable seafood products once they have been delivered.

Non-refundable Situations: Refunds or replacements will not be granted under the following circumstances:

• Incorrect or incomplete shipping addresses provided by the customer.
• Delayed retrieval or failure to receive the package on the delivery date.
• Improper handling, cooking, or storage after successful delivery.
• Requests submitted after the 2-hour delivery reporting window.

SECTION 4 - REFUND PROCESS

Once your claim is reviewed and approved by our support team:

• Approval Notification: We will notify you via email regarding the approval or rejection of your refund/replacement.
• Processing Time: If approved, your refund will be processed automatically to your original method of payment within 3 to 5 business days.
• Replacements: If you elect to receive a replacement, we will dispatch a fresh order on the next available delivery schedule at no extra charge.

SECTION 5 - CANCELLATIONS

Orders can be canceled or modified up to 2 hours after placement or before the order has entered the packing process. Once an order has been packed or dispatched for delivery, cancellations are no longer accepted.

SECTION 6 - CONTACT US

If you have any questions or need assistance with a return or refund claim, please reach out to us:

• Email: contact@mamaseafoodflorida.com
• Phone: (206) 288-3386
• Address: 7118 Stirling Rd, Hollywood, FL 33024